Your regional Sussex partner
Planned, made, checked.
By people we trust.
Since 2009, Brighton Dental Labs has worked to one standard, the one we’d want for our own patients. This page shows you how that works in practice: who handles your case, what we check before it ships, and what we stand behind once it’s fitted.
Our Standards
15+
Years of practice
2
Sussex labs
5
QC stages
The Process
How a case moves through the lab.
Every case follows the same five stages. Nothing skips. Nothing is rushed.
01
Case received
Your prescription and files arrive at our Hove lab. Digital files are validated immediately. Physical work is logged, photographed, and assigned a case number. If anything is unclear or missing, we contact you before any work begins. No case starts on assumption.
02
Planning
The case is reviewed and assigned to a technician with the right specialism for the work. Materials, shade, and design intent are confirmed against your prescription. For complex aesthetic cases, full arch work, or anything where the outcome benefits from a second look, we send back a design preview or wax up for your sign off before production starts.
03
Production
CAD design, milling, printing, or hand built work, depending on the case. Aesthetic restorations are layered and characterised by senior ceramists. Implant work is verified on model at every transition. Cases stay with the same technician through this stage rather than passing along a line.
04
Quality control
Before anything leaves the lab, it passes a final inspection by senior staff who didn’t make it. Independent eyes, every time. The check covers fit, margins, occlusion, shade, finish, and dimensional accuracy against the prescription. If anything fails, the case does not ship. We tell you, and we redo the work.
05
Dispatch
The case is packaged with the prescription, any technical notes, and returned via tracked post. You receive tracking on dispatch. Most digital and post submissions move through these five stages within our standard turnaround window.
The People
Cases assigned to named technicians,
not a queue.
Each stage stays with a specialist trained for that work. We operate two labs across Sussex - both work to the same standard, the same materials, the same checks.
Hove
Main production · Receiving
Address
14 Church Road
Hove, BN3 2FL
Direct line
+44 1273 435 113
Mon–Fri, 8:30–17:30
Quality control and dispatch run from here. Physical cases are sent to this address.
Worthing
Second production lab
Address
29 Guildbourne Centre
Worthing, BN11 1LZ
Direct line
+44 1903 228 190
Mon–Fri, 8:30–17:30
Same standards, same materials, same checks as Hove.
Quality Control
What we check before a case ships.
Every case is inspected against the prescription before it leaves the lab. The QC pass is performed by senior staff who didn’t make it - independent eyes, every time.
QC.01
Margin integrity & fit
Verified on the working model
QC.02
Occlusal contacts & articulation
Static and dynamic check
QC.03
Shade match
Against the prescribed shade tab and supplied photography
QC.04
Surface finish & polish
Inspected under controlled lighting
QC.05
Contact points & embrasure form
Inter-proximal contact verified
QC.06
Dimensional accuracy
Cross-checked against the design file
QC.07
Prescription compliance
Every item requested, every note acknowledged
If anything fails
The case doesn’t ship.
We tell you what happened, what caused it, and what we’re doing to fix it. Then we redo the work. There is no version of “good enough” that leaves the building.
“Independent eyes, every time. The technician who made the case is never the technician who passes it.”
98%
First-fit pass rate
7
Checkpoints / case
Turnaround
Honest dates. Held dates.
Turnaround varies by case type. Implant restorations, full arch cases, denture stages, and complex aesthetics extend the timeline because they should.
Single crowns & bridges
Up to 3 units, monolithic or layered
Digital
+ Post
5
DAYS
Implant restorations
Single & multi-unit
Verified on model
15
DAYS
Orthodontic appliances
Retainers, aligners, splints
Digital workflow
5
DAYS
Digital Smile Design
Provisionals & planning
Wax-up
sign-off
5
DAYS
Time-Critical Cases
Need it sooner?
If your case is time critical, we’ll tell you honestly whether we can hit your date before you commit to it. No promises we can’t keep.
Standard window
Most digital and post submissions move through all five stages within our standard turnaround window. Quoted on receipt.
The Guarantee
What we stand behind.
We guarantee every restoration that leaves our lab. The guarantee period varies by product, because the work and the materials do. The guarantee covers failure of the restoration due to lab work or materials — if it goes wrong because of us, we make it right.
G.01
Crowns & bridges
[period]
From date of fit
G.02
Dentures
(full & partial)
[period]
From date of fit
G.03
Orthodontic appliances
[period]
From date of fit
G.04
DSD provisionals
[period]
From date of fit
If it goes wrong because of us, we make it right.
The guarantee covers failure of the restoration due to lab work or materials. Cases that fail through our work are remade free, prioritised, at no charge to you or your patient.
Remakes
Remakes happen.
Our policy is straightforward.
Sometimes it’s us, sometimes it’s the case, sometimes it’s the patient. We’d rather keep a working relationship than win an argument. When the cause isn’t clear, we’ll discuss it with you and find a fair outcome.
Free Remake
When the issue is lab work or materials.
No quibble, no charge, prioritised turnaround.
● Material defect or processing failure
● Build error against the prescription
● QC miss that surfaces at fit
● Anything traceable to our workflow
Chargeable Remake
When the cause sits outside the lab’s control.
Common examples — confirmed before any work starts:
● Impression or scan issues not flagged at intake
● Design changes after the case has been produced
● Patient-driven changes (new shade or design preference)
● Damage in clinic or in the patient’s mouth
Exclusions
What’s not covered.
The guarantee does not cover the following. Drafting industry-standard exclusions here for Bruno’s review — every line is subject to confirmation.
Damage caused by patient behaviour
Bruxism without a guard, accidental trauma, neglect of oral hygiene, or any non-functional use of the restoration.
01
Alteration after fitting
Any adjustment, grinding, polishing, or modification of the restoration by a party other than the original lab.
02
Failure of underlying clinical work
Failed endodontics, periodontal disease progression, implant osseointegration failure, or other clinical conditions unrelated to lab work.
03
Written prescription overrides
Cases where prescription instructions were not followed by the lab at the dentist’s written request.
04
Normal wear over time
Wear consistent with normal function over the lifetime of the restoration.
05
A modern, state-of-the-art dental laboratory dedicated to precision, innovation, and building lasting partnerships with dental professionals.
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Crown & Bridge
Dental Implants
Dentures
Clear Aligners
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Our Locations
Hove Branch
14 Church Road, Hove
East Sussex, BN3 2FL
01273 915 137
Mon – Fri: 8am – 5pm
Worthing Branch
29 Guildbourne Centre, Worthing
West Sussex, BN11 1LZ
01903 228190
Mon – Fri: 8.30am – 5pm
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